Contact Us

We talk and give support to all our customers online, which we find is the quickest and most effective way, as our phone line might be busy sometimes.

But we are growing at an astronomical rate and we do provide the ways for you to raise a ticket and for you to even look up your shipping window or tracking numbers.

So please feel free to open a ticket with us and an agent will be in touch with you.

Before you reach out to us though, we wanted to remind you that logging into your Tools.com account can usually answer most of the questions you might have, such as tracking information, order status and downloading a copy of your invoice.

Please head to your My Account section by clicking HERE.

If you have not previously used your account you will need to create a password. An account is created for every order as long as youve used the same email address it will have your order details available for you.

Please head to your My Account section by clicking HERE.

If you have not previously used your account you will need to click the forgot password button to login and then full access is provided as long as you use the same email address as when you orignally placed teh order all the details will be shown. 

Once you have logged in you can open any order and download your invoice from there.

Logging into your Tools.com account will show you each order you have placed, the items you have ordered, 

its current status and even allow you to print an invoice.

Please head to your My Account section by clicking HERE.

If you have not previously used your account you will need to click the forgot password button to login and as long as you use teh same email address as when you placed teh order all details will be shown.

The different statuses relate to the process used to get the product deleivered to you.

 

Pick:   

The order is in the procurement stage and not yet with carrier .

Dispatched:

Your order is on its way and tracking has been allocated to which you can use to track.

 

Cancelled;

Your order has been cancelled please contact us for further details if needed.

 

As at May 2024 we are upgradiing allot of systems to cope with our demand. And just like Amazon, Ebay and everyone else we have to use a combination of services to get you the information you seek on automated information statuses. 

 

Your account screen covers the majority of the information you seek on tracking and status and we do care about every order and our phone operators see 99% the same information as the account screen ona chase for an order etc in the system. The Shipping page gives worst case updates by brand on replentishment. As we are constantly brininging in stock the same time as its going out that screen covers the average worst case times. These are also listed on each page of each product you are aiming to buy.

 

If you have yet to use your account screen, it is automatically created for every order and simply use your email address you used when creating the order to login. You will be prompted for a password which will then be used by you ongoing etc. The screen will provide status and tracking the same as a phone operator.

 

Yes you can contact us on 1300 334 894.  But if unattended or busy leave a massage and the team will get to it.

We highly recommend using this option only for urgent issues and if it is not answered its simply because of demand not because we dont care.

We do have different warehouses across Australia based on the product so we might be shipping your item from a different location.

 

It would be best to reach out to us and check if your item can be collected from one of our stores but this will be subject to normal customer serbvice times at teh momemnt due to demand on the system.