FAQs

We talk and give support to all our customers online, which we find is the quickest and most effective way, as our phone line might be busy sometimes. So please feel free to open a ticket with us and an agent will be in touch with you.

 

Before you reach out to us though, we wanted to remind you that logging into your Tools.com account can usually answer most of the questions you might have, such as tracking information, order status and downloading a copy of your invoice.
Please head to your My Account section by clicking HERE. If you have not previously used your account you may need to click the forgot password button to login.

Please head to your My Account section by clicking HERE. If you have not previously used your account you may need to click the forgot password button to login.
Once you have logged in you can open any order and download your invoice from there.

Logging into your Tools.com account will show you each order you have placed, the items you have ordered, its current status and even allow you to print an invoice.
Please head to your My Account section by clicking HERE. If you have not previously used your account you may need to click the forgot password button to login.

Pick: The warehouse team is still packing your order, it has not yet been shipped.
Dispatched: Your order has left the warehouse and you should be able to track it in your my account page.

Yes you can contact us on 1300 334 894. We highly recommend using this option only for urgent issues.

We do have different warehouses across Australia based on the product so we might be shipping your item from a different location. It would be best to reach out to us and check if your item can be collected from one of our stores.